NOC Service Analyst - Student Position

Jerusalem, Israel
IT
Student
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The position

Which department will you join?
We're on the hunt for a NOC Engineer to join our team in Jerusalem and work with a team of NOC engineers to support the 24/7 operation of the network operation center.
Our NOC Engineers monitor, troubleshoot, and proactively manage customer engagements through technical analysis and outstanding communication skills in multiple channels.

How your job will look like?

  • The NOC service analyst will monitor the network, servers, hardware, routers, switches, firewalls, and remote technologies
  • Field incoming calls, help clients troubleshoot IT 1st level issues, diagnose network and server problems, and provide resolutions
  • Oversee the preventative maintenance of all networking equipment for various industries
  • Document all incoming calls and record the technical issues addressed in each call
  • Analyze data, build and provide reports base on that data
  • They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call

All you need is:

  • 2nd-3rd year student of Industrial Engineering / Computer Science – a must
  • Experience with BI systems – a major advantage
  • High level of English
  • Ability to work weekends and nights
  • Ability to provide 3 shifts per week, including at least one shift during Sunday-Thursday daytime
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