Customer Support analysis Engineer

Shanghai, China
Field Support, Technical Support, & Labs
Full time

The position

Mobileye is looking for a Customer Support Engineer for a challenging position in supporting various automotive companies (OEMs) in their deployment of Mobileye products.
What will your job look like?
·       You will join Mobileye ECU Platform China team
·       You will be customer contact point for technical issues (bug, performance problems)
·       You will understand and analyze problems
·       You will provide technical solutions where applicable
·       You will work closely with the Autonomous vehicle ECU team, the CM (Contractor Manufacture) and with Mobileye customers (OEMs).
·       You will work directly with various Mobileye teams (System, Hardware, Software, Safety, Cybersecurity and Production control team)
·       You will get to be exposed and be part of building the most challenging and inspiring product in the Automotive domain (full self-driving cars and semi self-driving cars)
All you need is:
         Bachelor’s Degree in Electrical Engineering or equivalent technical field from an accredited institution
         A minimum of Three (3) years of ECU failure analysis experience in automotive electrical & electronics industry
         Excellent understanding of electronics hardware and topology
         Strong communication skills that translate the benefits of technical decisions in your field to colleagues, management, and other stakeholders, including customers
         Experience on using oscilloscopes, signal generators, data acquisition systems etc.
         Fluently English language communication skills
         Willing for business trip if needed.
         Spectrum Analyzer usage knowledge is a plus.
Preferred Qualifications
         A minimum of 3-5 years of product failure analysis experience in Automotive industry, ADAS related product preferred.
         Knowledge on ECU manufacturing and testing.
         System / Hardware analysis and debug capability.
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!