Customer Technical Support (L3)

Jerusalem, Israel

Field Support, Technical Support, & Labs

Full time

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The position

At Mobileye, we foster a hybrid-friendly environment, combining work from office and home.

Mobileye is looking for team player to join our Technical Support Team (L3).

Mobileye's technical support team provides support system support to our automotive network combined from ADAS transmitting units

installed within vehicles, uploading and downloading data and new software version.

Our technical support monitors the network health, monitor our Fleet Management System cloud application, in charge to detect any anomaly in network or unit behavior,

support customers from installation through activation and troubleshooting, maintain technical literature.

What your job will look like:

Providing technical support for Mobileye Aftermarket customers worldwide.
Daily monitor the IMS network.
Support for product installation, troubleshooting and operation

All you need is:

Customer oriented
Previous technical experience
knowledge with cellular networks
Basic knowledge in electronics
Knowledge in data science/analysis
Experienced with Kibana
Experienced with JIRA and Sales Force
Fluent English & Hebrew (both verbal written)
Background in automotive systems installation - advantage
Willing to travel overseas, if needed
Team player
high degree of organization
Good computer skills
Driver's license

Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!