Experienced Service Desk Technician

Jerusalem, Israel
IT
Full time

The position

Mobileye's Service Desk group provides advanced Linux and Windows computing services support to the company.
The group sits in Jerusalem, works Sun- Thursday, and supports Mobileye's employees across the globe. 

What your job will look like:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

All you need is:

  • 1-3 years proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Network
  • Linux knowledge is an advantage
  • Ability to diagnose and resolve basic-to complex technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Background and any training certificate in the field of computing – an advantage
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!