Experienced Service Desk Technician

Jerusalem, Israel

Full time

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The position

At Mobileye, we foster a hybrid-friendly environment, combining work from office and home.

Mobileye's Service Desk group provides advanced Linux and Windows computing services support to the company.

The group sits in Jerusalem, works Sun- Thursday, and supports Mobileye's employees across the globe.

What your job will look like:

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

All you need is:

2-3 years proven experience as a help desk technician or other support role
Minimum one year experience supporting Linux - must
Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Network
Ability to diagnose and resolve complex technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and service oriented
Background and any training certificate in the field of computing – an advantage

Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!