Jerusalem
Full time
About us:
Mobileye is a global leader in Physical AI, developing computer vision, software, and hardware to power autonomous driving solutions and humanoid robots. Our mission is to bring autonomy into the real world by building intelligent technologies that are designed to expand accessibility and enhance everyday life, from advanced driver assistance systems (ADAS) and autonomous driving to robotics and humanoids.
Built on decades of automotive innovation and industrial-scale AI expertise, Mobileye technologies power more than 230 million vehicles worldwide. With teams around the world, we continue to innovate at the forefront of autonomous systems, advancing the next generation of Physical AI for the real world.
About the team:
Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company. As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support. This position requires on-site presence at our Jerusalem office at least 4 days per week This position is temporary for one year.
What will your job look like:
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Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
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Record events and problems and their resolution in logs
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate internal team
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Identify and suggest possible improvements on procedures
All you need is:
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2+ years of proven experience as a help desk technician or other support role.
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Minimum one year experience supporting Linux/Windows/Mac.
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Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
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Ability to diagnose and resolve complex technical issues
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Proficiency in English
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Customer-oriented and service oriented
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Excellent communication skills
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!
